Shipping policy

Thank you for shopping with Awanui Ripa. Focusing on the retail and cross-border distribution of various fashion bags and daily bag products, our team adheres to standardized order handling and professional packaging standards. We aim to ensure every bag item is carefully inspected, well-protected during transit, and delivered to customers with accurate logistics arrangements and intact product conditions within a reasonable delivery period.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. Each bag product will go through detailed quality checks, appearance inspection and dedicated soft packaging to prevent scratches, extrusion damage and deformation during transportation.

If we experience a high volume of orders during peak shopping seasons, promotional activities and holiday periods, processing times may be extended. Customers will be notified via official email if there are any significant delays in order preparation and shipment.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on the actual size, weight and international shipping destination of your ordered bag products.

Estimated delivery times:

Standard Shipping: 15 business days

Delivery times are estimates and may vary due to carrier operational delays, complex customs clearance procedures, adverse weather conditions, logistical scheduling constraints, or local public holidays. All estimated delivery durations are for reference only and cannot be regarded as guaranteed delivery time.

3. Shipment Confirmation and Order Tracking

Once your order has shipped, you will receive a shipment confirmation email attached with complete tracking codes and official logistics inquiry information.

Tracking details typically become available within 24-48 hours after shipment due to the regular data synchronization delay of cross-border logistics systems.

4. Incorrect Address Disclaimer

Please carefully verify and confirm that your shipping address, postal code and contact information are accurate and fully completed at checkout before payment.

Awanui Ripa is not responsible for misdelivery, return or non-delivery caused by incorrect or incomplete recipient information provided by customers. If a package is returned to our warehouse solely due to customer address errors, additional reshipping fees may be charged for secondary delivery.

5. Lost or Damaged Packages

Lost Packages:

If your package is confirmed lost during transit or the logistics status stops updating for a long time, please contact our customer support team within 7 days of the expected delivery date to start a formal logistics investigation.

Damaged Items:

If your bag products arrive with damaged appearance, deformed shape, broken accessories or defective packaging, please contact us within 48 hours of delivery and provide clear photos of the damaged goods and original package. We will evaluate the case thoroughly and resolve your issue as quickly as possible.

6. Bag Care and Usage Notice

All fashion and daily bags should be used, cleaned and maintained strictly in accordance with the care guidelines attached to each product. Awanui Ripa will not be held responsible for product damage, wear, peeling or deformation caused by improper cleaning, private modification, overloading and incorrect daily use of the bag products.

7. International Shipping and Customs Notice

For all international cross-border shipments, destination countries may levy customs duties, import taxes and related handling fees according to local tariff regulations. All additional customs charges are borne solely by the customer and are not included in the product price or shipping cost.

We will provide standard customs declaration documents to assist smooth clearance, and we are not liable for cargo detention or delivery delays caused by local customs inspection and policy changes.

8. Logistics Service Statement

We strictly follow international cross-border logistics rules to standardize the packaging and delivery process of bag products. To ensure delivery accuracy, no address modification is acceptable after the order is shipped.